ENaira app reaches 100,000 downloads in 24 hours amid complaints

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The eNaira quick wallet apps recorded more than 100,000 downloads from the Google Store in 24 hours after the digital currency launched on Monday, although some users complained of issues.

Besides the Google Store, the wallet can also be downloaded from the Apple Store, but the number of downloads from that store was accessible at the time of filing this report.

The president, Major General Muhammadu Buhari (retired), on Monday launched the central bank’s digital currency, called eNaira.

To access eNaira, users must download the “speed wallet”, which allows users to transact quickly and easily. It is the digital storage that contains the eNaira and is owned and managed on a distributed ledger.

The Quick Wallet had a rating of 2.0 out of 2,150 reviews on Playstore Monday at 5:45 p.m., with users complaining of issues.

One user said, “I’m trying to sign up using my bank, but she keeps complaining that my name doesn’t match. Later he said too many attempts for my BVN. You have to play with other countries with this crypto question.

“At least since I provided my BVN, the app should be able to access my data automatically. Nigeria has taken a big step forward, but it needs to be improved. Because what is the essence of entering my BVN and my NIN if it cannot automatically access my data.

Another user said: “Very bad user experience so far. It is a known fact that email was not a mandatory requirement when setting up BVN; now this app wants to use BVN email.

“This can be simply resolved by using the phone number as the user ID instead of the email. Now there might be a stampede of people who update their BVN. Why do they continue to make it difficult for the people of this country? ”

Another user said, “Telling me to contact my bank for email validation, even knowing that banks can make life miserable with things like this.

“In my opinion, it’s best to provide a place where someone can put preferable email on the app, because that’s the beauty of using the app and not the old ways of the banking system.”

While complaining about the need to attach emails to BVNs, one user said: “Email not attached to BVN. I contacted my bank and they told me I needed to locate the branch where I registered for BVN in order to update my email.

“The ridiculous thing is that the bank has my email where they send my transaction receipts, but they want me to travel far just to update my BVN email. If you want people to use this app, just make it simple. It is far from easy. “

A lot of reviewers of the app on Play Store have complained about their emails and BVNs.

In response to one of the email questions, CBN said, “Before you begin, you need a valid and active email address linked to your BVN profile.

“The system retrieves your email address linked to BVN based on the KYC information. You also need your correct personal information such as: first and last name, original state and date of birth associated with your BVN details.

However, the eNaira speed merchant wallet fared better, with over 10,000 downloads from the Play Store and a rating of 2.8.

The Quick Merchant Wallet, designed for business, allows merchants to offer a convenient way to receive cash.

According to the CBN, the success of eNaira largely depends on its synergy with financial institutions.

Meanwhile, Buhari said on Tuesday that initiatives to boost the digital economy and fight corruption in the country should give investors “a lot of comfort.”

Among the initiatives mentioned by the President are eNaira, the Treasury Single Account, Bank Verification Number and National Identification Number.

Speaking at the fifth edition of the Future Investment Initiative Summit held in Riyadh, Saudi Arabia, he said his regime will continue to encourage public and private initiatives that increase investment in various sectors of the economy. economy.

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